Support

Real humans. Texas hours. No scripts.

Contact us

Phone: 1-855-VOSS-BBQ (1-855-867-7227)
Email: support@vossbbq.com
Hours: Mon–Fri 8 AM – 6 PM CT, Sat 9 AM – 2 PM CT

What we can help with

• Pre-purchase questions, model fit, sizing
• Setup and first-cook guidance
• WiFi pairing and app troubleshooting
• Replacement parts and warranty claims
• Order status, shipping, and returns

Resources

• Warranty terms and claim instructions
• Shipping and returns policy
• Recipes, technique guides, and pellet flavor pairings
• Voss vs. Traeger comparison

Find a part

Replacement burn pots, fire grates, drip trays, probes, controllers, and gaskets are stocked. Email parts@vossbbq.com with your model and serial number for availability.